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Booking Policy

Booking Policy

Booking Policy - Orchid House Hotels

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email mexicocity@orchidhousehotels.com or our WhatsApp +52 55 5183 2798 to Receive information about room types, rates, monthly promotions, or discounts (only if applicable).


Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:

 

Bank Deposit
Bank Transfer
Credit Card
Cash (Only at Front Desk) USD OR MXN


In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.


We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy. Any modification to the original reservation is subject to availability and price changes. In case of cancellation, please refer to our cancellation policies, which vary based on low or high-demand seasons. Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

Cancellation Policy

Cancellations must be requested via email or telephone only and may be subject to cancellation fees. ORCHID HOUSE will impose cancella- tion penalties based on low or high-demand seasons, as outlined below:
For original reservations with stay days spanning December 22 to January 1, Holy Week, Easter, Zona Maco and any major Mexico or US Holidays: 50% of the booking will be charge at the time of reservation. If cancellation is received by the hotel no later than 21 days before the arrival, no cancellation fee will apply. If cancellation is received within the 20-day period before the arrival, a 100% cancellation penalty will apply.

 

Reservation made for Formula 1 Season; rates will be non-refundable. ORCHID HOUSE will apply a 100% charge.

 

For original reservations with stay days spanning January 2 to December 21 (excluding Holy Week, Easter, Formula 1, Zona Maco and any major Mexico or US Holidays):1 night will be charge at the time of booking. If cancellation is received by the hotel no later than 7 days before the arrival, no cancellation fee will apply. If cancellation is received within the 6-day period before the arrival, a 100% cancellation penalty will apply. In case of reimbursement ORCHID HOUSE will apply $30.00 USD for administration costs. (Example: If the original deposit was $600.00 USD, then $570.00 USD will be reimbursed.)

Booking Policy - Orchid House Hotels

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email beach@orchidhousehotels.com or our WhatsApp +52 984 208 4604 to Receive information about room types, rates, monthly promotions, or discounts (only if applicable).


Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:


Bank Deposit
Bank Transfer
Credit Card

Cash (Only at Front Desk) USD OR MXN


In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8

days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.


We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy. Any modification to the original reservation is subject to availability and price changes. In case of cancellation, please refer to our cancellation policies, which vary based on low or high-demand seasons. Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

Cancellation Policy

Cancellations must be requested via email or telephone only and may be subject to cancellation fees. ORCHID HOUSE will impose cancellation penalties based on low or high-demand seasons, as outlined below:

 

For original reservations with stay days spanning December 22 to January 1, Holy Week, Easter, and any major Mexico or US Holidays: 50% of the booking will be charge at the time of reservation. If cancellation is received by the hotel no later than 30 days before the arrival, no cancellation fee will apply. If cancellation is received within the 29-day period before the arrival, a 100% cancellation penalty will apply.

 

For original reservations with stay days spanning January 2 to December 21 (excluding Holy Week, Easter, and any major Mexico or US Holidays): 1 night will be charge at the time of booking. If cancellation is received by the hotel no later than 9 days before the arrival, no cancellation fee will apply. If cancellation is received within the 8-day period before the arrival, a 100% cancellation penalty will apply. In case of reimbursement ORCHID HOUSE will apply $30.00 USD for administration costs. (Example: If the original deposit was $600.00 USD, then $570.00 USD will be reimbursed.)

Booking Policy - Orchid House Hotels

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email sma@orchidhousehotels.com or our WhatsApp +52 415 197 5347 to Receive information about room types, rates, monthly promotions, or discounts (only if applicable).
Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:


Bank Deposit
Bank Transfer
Credit Card
Cash (Only at Front Desk) USD OR MXN


In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8

days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.


We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy. Any modification to the original reservation is subject to availability and price changes. In case of cancellation, please refer to our cancellation policies, which vary based on low or high-demand seasons. Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

Cancellation Policy

Cancellations must be requested via email or telephone only and may be subject to cancellation fees. ORCHID HOUSE will impose cancella- tion penalties as follow: 1 night will be charge at the time of booking.


If cancellation is received by the hotel no later than 14 days before the arrival, no cancellation fee will apply.
If cancellation is received within the 13-day period before the arrival, a 100% cancellation penalty will apply.

 

In case of reimbursement ORCHID HOUSE will apply $30.00 USD for administration costs. (Example: If the original deposit was $600.00 USD, then $570.00 USD will be reimbursed.)

Booking Policy - Orchid House Hotels

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email tulum@orchidhousehotels.com or our WhatsApp +52 984 268 8343 to Receive information about room types, rates, monthly promotions, or discounts (only if applicable).


Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:

 

Bank Deposit
Bank Transfer
Credit Card
Cash (Only at Front Desk) USD OR MXN

 

In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.


We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy. Any modification to the original reservation is subject to availability and price changes. In case of cancellation, please refer to our cancellation policies, which vary based on low or high-demand seasons. Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

Cancellation Policy

Cancellations must be requested by email or telephone only and may be subject to cancellation fees.
The client may cancel without penalty up to 15 days prior to arrival at the hotel (RATES WITHOUT DISCOUNTS).

In case of cancellation less than 14 days prior to your arrival date at the hotel, you will be charged 50% of the total amount of your stay. If your reservation is only for one night, 100% of your reservation will be charged.


For the periods: Easter, Christmas, and New Year the discounted rates are NON-REFUNDABLE.

The client can also modify his reservation WITHOUT PENALTY only if he contacts us by phone or email AT LEAST 20 DAYS BEFORE THE DATE ORIGINALLY SCHEDULED IN THE RESERVATION so that we can have time to make the relevant changes. Any cancellation or modification must be confirmed by the hotel by email to validate it.

*Special rates and NON-REFUNDABLE offers will be charged 50% at the time of booking (the remaining 50% must be paid at the time of check in at the front desk) and no refunds can be made.


To make changes and modifications it is necessary to contact the hotel at least 20 days before the arrival date, which must be validated and confirmed by email. In case of refund, ORCHID HOUSE will apply a $30.00 USD administrative fee (Example: If the original deposit was $600.00 USD, $570.00 USD will be refunded).

Booking Policy - Orchid House Hotels

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email baja@orchidhousehotels.com or our WhatsApp +52 6121771004 to Receive information about room types, rates, monthly promotions, or discounts (only if applicable).

 

Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by

credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:

 

Bank Deposit

Bank Transfer
Credit Card
Cash (Only at Front Desk) USD OR MXN

 

In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.

 

We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy. Any modification to the original reservation is subject to availability and price changes. In case of cancellation, please refer to our cancellation policies, which vary based on low or high-demand seasons. Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

Cancellation Policy

Cancellations must be requested via email or telephone only and may be subject to cancellation fees. ORCHID HOUSE will impose cancellation penalties based on low or high-demand seasons, as outlined below:

 

For original reservations with stay days spanning December 22 to January 1, Holy Week, Easter, and any major Mexico or US Holidays: 50% of the booking will be charge at the time of reservation. If cancellation is received by the hotel no later than 30 days before the arrival, no cancellation fee will apply. If cancellation is received within the 29-day period before the arrival, a 100% cancellation penalty will apply.

 

For original reservations with stay days spanning January 2 to December 21 (excluding Holy Week, Easter, and any major Mexico or US Holidays): 1 night will be charge at the time of booking. If cancellation is received by the hotel no later than 9 days before the arrival, no cancellation fee will apply. If cancellation is received within the 8-day period before the arrival, a 100% cancellation penalty will apply. In case of reimbursement ORCHID HOUSE will apply $30.00 USD for administration costs. (Example: If the original deposit was $600.00 USD, then $570.00 USD will be reimbursed.)