CONTACT
CUSTOMER SERVICE
Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM
INFORMATION
OUR HOTELS

Our check-in is at 3:00 pm, but if you would like to arrive earlier you can let us know when you book your reservation or by contacting our front desk. The same with our check-out, it is normally at 12:00pm but you can request to leave your room later. There is always someone that can give you access.
These two options are available at an extra cost depending on the time you want to arrive or leave. Our front desk will gladly let you know the prices, depending on your unique situation.
Yes of course! Our reservation includes a continental breakfast. Monday-Friday from 7:30 am to 12:00 pm. Saturday and Sunday from 8:00 am to 12:00 pm.
If you need breakfast before this time please let our front desk know.
Unfortunately, this is not possible, neither is adding a baby crib. There is no room to put it, but we do have a double room where there can be up to 4 guests.
Our Front Desk will gladly help you in anything you need.
Some of the services that we can get for you are the COVID-19 test that comes to the hotel, reservations done with time in advance.
We also have Massages, manicure and pedicure services done in your room. And a couple of private tours, so you can get to know Mexico even better.
Our restaurant Eliseoh is open to all public.
Sunday to Tuesday from 7:30 am to 5:00 pm
Wednesday to Saturday from 7:30 am to 10:00 pm
Just contact the front desk and they will make any changes you need.
Our whatsapp is: +52 1 (55) 5183 2798
Our phone number: +52 1 (55) 8661 9339
Our email: [email protected]
If you did not receive a confirmation email as soon as you booked the room, please contact us.
Our whatsapp is: +52 1 (55) 5183 2798
Our phone number: +52 1 (55) 8661 9339
Our email: [email protected]
Yes, you can send us an email or whatsapp and we will gladly assist you.
Our whatsapp is: +52 1 (55) 5183 2798
Our email: [email protected]
Sí, tenemos dos albercas en el hotel. La principal es un Poolside bar en el restaurante. Cuenta con un lugar para sentarse mientras bebes algo en la barra. La segunda piscina tiene aproximadamente 2.5 metros de profundidad y se encuentra en medio del jardín.
No, fumigamos constantemente, pero en temporada de lluvias se recomienda usar repelente ya que estamos rodeados de vegetación.
Sí, a 5 min (2.2 km) de la zona residencial se encuentra un super mercado, ahí hay 4 diferentes cajeros automáticos.
La temporada de huracanes se extiende de junio a noviembre, con una mayor probabilidad de tormentas de agosto a octubre.
Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM