CONTACT
CUSTOMER SERVICE
Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM
INFORMATION
OUR HOTELS
Our check-in is at 3:00 pm, but if you would like to arrive earlier you can let us know when you book your reservation or by contacting our front desk. The same with our check-out, it is normally at 12:00pm but you can request to leave your room later. There is always someone that can give you access.
These two options are available at an extra cost depending on the time you want to arrive or leave. Our front desk will gladly let you know the prices, depending on your unique situation.
Yes of course! Our reservation includes a continental breakfast. Monday-Friday from 7:30 am to 12:00 pm. Saturday and Sunday from 8:00 am to 12:00 pm.
If you need breakfast before this time please let our front desk know.
Unfortunately, this is not possible, neither is adding a baby crib. There is no room to put it, but we do have a double room where there can be up to 4 guests.
Our Front Desk will gladly help you in anything you need.
Some of the services that we can get for you are the COVID-19 test that comes to the hotel, reservations done with time in advance.
We also have Massages, manicure and pedicure services done in your room. And a couple of private tours, so you can get to know Mexico even better.
Our restaurant Eliseoh is open to all public.
Sunday to Tuesday from 7:30 am to 5:00 pm
Wednesday to Saturday from 7:30 am to 10:00 pm
Just contact the front desk and they will make any changes you need.
Our whatsapp is: +52 1 (55) 5183 2798
Our phone number: +52 1 (55) 8661 9339
Our email: [email protected]
If you did not receive a confirmation email as soon as you booked the room, please contact us.
Our whatsapp is: +52 1 (55) 5183 2798
Our phone number: +52 1 (55) 8661 9339
Our email: [email protected]
Yes, you can send us an email or whatsapp and we will gladly assist you.
Our whatsapp is: +52 1 (55) 5183 2798
Our email: [email protected]
Orchid House Tulum is located 119 km from the airport, approximately 1 hour and 30 minutes by car.
Yes, we have transfers from the airport and to the entire peninsula.
Yes, the service hours of the Orquídea restaurant are from 7:30 am to 10:30 pm.
Our cuisine is contemporary and our menu is very varied.
Yes, we are in a residential area called Aldea Zamá which is constantly growing and you can find various options.
Yes, we have two pools in the hotel. The main one is a poolside bar in the restaurant. It has a place to sit while you have a drink at the bar. The second pool is approximately 2.5 meters deep and is located in the middle of the garden.
The hotel is located just 10 minutes from the coast and we have access to a beach club located in the hotel zone.
No, we spray constantly, but in the rainy season it is recommended to use repellent since we are surrounded by vegetation.
Yes, 5 min (2.2 km) from the residential area there is a super market, there are 4 different ATMs there.
Hurricane season runs from June to November, with a higher chance of storms from August to October.
It is very unlikely since we are 5 km from the nearest beach and during this time we are usually a refuge for guests of other hotels on the coast.
(GMT-5) Our schedule does not change during the year.
We suggest the use of bicycles and scooters to get around comfortably. We also have a 24/7 taxi service and car rental for longer distances.
Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM