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FAQs

Versión en español
We don’t have parking at the hotel, but we have a parking lot a block away. You can leave your bags with us before parking without a problem. It has an extra cost of $8 dollars, that’s $150 mxn, per night. It is open from 8:00 am to 11:00 pm.
We do not provide this service at the Hotel but there are several currency exchange locations nearby, which is about a 5 – 10 minute walk. Our front desk will gladly tell you how to get to one.
Sadly, our rooms are not pet friendly. But our restaurant is pet friendly.

Our check-in is at 3:00 pm, but if you would like to arrive earlier you can let us know when you book your reservation or by contacting our front desk. The same with our check-out, it is normally at 12:00pm but you can request to leave your room later. There is always someone that can give you access.

These two options are available at an extra cost depending on the time you want to arrive or leave. Our front desk will gladly let you know the prices, depending on your unique situation.

Yes of course! Our reservation includes a continental breakfast. Monday-Friday from 7:30 am to 12:00 pm. Saturday and Sunday from 8:00 am to 12:00 pm.

If you need breakfast before this time please let our front desk know.

Unfortunately, this is not possible, neither is adding a baby crib. There is no room to put it, but we do have a double room where there can be up to 4 guests.

Unfortunately, as we are a hotel boutique in a 100 year old house we only have on property the restaurant and a terrace.

Our Front Desk will gladly help you in anything you need.

Some of the services that we can get for you are the COVID-19 test that comes to the hotel, reservations done with time in advance.

We also have Massages, manicure and pedicure services done in your room. And a couple of private tours, so you can get to know Mexico even better.

We can gladly arrange a pick-up or drop-off to the Airport, it has an extra cost, depending on the number of guests.

Our restaurant Eliseoh is open to all public.

Sunday to Tuesday from 7:30 am to 5:00 pm

Wednesday to Saturday from 7:30 am to 10:00 pm

Of Course, we are located in Polanco, which is known to be one of the safest areas in Mexico City.
We currently have 15 rooms you can enjoy, that can be Standard, Delux or Master Suites.
If you are going to be near by in Polanco we recommend you enjoy a very nice walk. But if you plan to go further away we have private divers 24/7 available. You can just let the Front Desk know where you need to go.
Unfortunately we don’t count with this type of service.
You can not smoke inside the bedrooms, but we do have designated areas where you can.
Yes, we love orchids! Besides being a Hotel Boutique we are dedicated to the care and maintenance of Orchids. You can visit us and get to know our Orchids and take one of them home with you.
Of course, you can just contact the front desk via whatsapp and tell them what you would like to be brought up to your room.

Just contact the front desk and they will make any changes you need.

Our whatsapp is: +52 1 (55) 5183 2798

Our phone number: +52 1 (55) 8661 9339

Our email: [email protected]

Yes you may cancel 24 hrs before your arrival without change. If you cancel within less than 24 hrs, you will be charged the first night.

If you did not receive a confirmation email as soon as you booked the room, please contact us.

Our whatsapp is: +52 1 (55) 5183 2798

Our phone number: +52 1 (55) 8661 9339

Our email: [email protected]

We are happy to store your luggage either on arrival in the morning if your room is not available to check into, or upon departure. The Reception Desk can do this for you.
Unfortunately we do not have the infrastructure to satisfy their needs.

Yes, you can send us an email or whatsapp and we will gladly assist you.

Our whatsapp is: +52 1 (55) 5183 2798

Our email: [email protected]

Preguntas frecuentes

Orchid House Tulum se encuentra localizado a 119 km del aeropuerto, aproximadamente a una 1 hora y 30 min en auto.
Sí, tenemos traslados desde el aeropuerto y hacia toda la península.
Sí, el horario de servicio del restaurante Orquídea es de 7:30 am a 10:30 pm.
Nuestra cocina es contemporánea y nuestro menú muy variado.
Sí, nos encontramos en una zona residencial llamada Aldea Zamá la cual está en constante crecimiento y se pueden encontrar diversas opciones.

Sí, tenemos dos albercas en el hotel. La principal es un Poolside bar en el restaurante. Cuenta con un lugar para sentarse mientras bebes algo en la barra. La segunda piscina tiene aproximadamente 2.5 metros de profundidad y se encuentra en medio del jardín.

El hotel se encuentra a tan solo 10 min de la costera y contamos con acceso a un club de playa localizado en la zona hotelera.

No, fumigamos constantemente, pero en temporada de lluvias se recomienda usar repelente ya que estamos rodeados de vegetación.

Sí, a 5 min (2.2 km) de la zona residencial se encuentra un super mercado, ahí hay 4 diferentes cajeros automáticos.

La temporada de huracanes se extiende de junio a noviembre, con una mayor probabilidad de tormentas de agosto a octubre.

Es muy poco probable ya que nos encontramos a 5km de la playa más cercana y durante esta época solemos ser un refugio para los huéspedes de otros hoteles de la costera.
(GMT-5) Nuestro horario no se modifica durante el año.
Sugerimos el uso de bicicletas y motonetas para transportarse cómodamente. También contamos con servicio de taxis 24/7 y renta de autos para distancias más grandes.

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CONTACT

Aldea Zama 77760, Tulum, Q.R..

+52 1 984 268 8343
+52 1 984 231 3656

[email protected]

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CUSTOMER SERVICE

Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.

Check in: 15:00 – 23:00 hrs

Check out: 12:00 PM

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