Terms and Conditions

As potential clients of ORCHID HOUSE, it is of vital importance to earn your trust. This is a responsibility we take seriously on a day to day basis, that is why we recommend reading “Reservation, Cancellation and Reimbursement Policies” those which guide our company.
When the reservation process is completed, our guest and ORCHID HOUSE commit to abiding by the internal rules of the hotel, also respecting and acting in accordance with that expressed under our “Reservation, Cancellation and Reimbursement Policies”.

Orchid House is exempt of any responsibility in the supposed case misunderstandings occur on behalf of the guest caused by not reading attentively this document. This is information that we provide for our guests at the moment their reservation is confirmed. You may also find this information posted on our webpage: www.orchidhousehotels.com

Reservation Policy
All our rates are published on our website www.orchidhousehotels.com are rack rates. Which means they are maximum rates charged per room during any season of the year. Our rates NO include taxes.
All our rates, promotions, and discounts are subject to change without previous notification, it is important that any potential guests interested in reserving with ORCHID HOUSE get in touch with one of our agents via telephone, email [email protected], or our Whatsapp to receive information on types of rooms, rates, monthly promotions, discounts (only if applicable).
Also, to receive instructions payment methods and making your payment effective. Our representatives may also send the specifics via email if solicited.
All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or via telephone with credit card. Unless this pre-requisite is met the rooms with be available for other potential guests and rates will be subject to changes without previous notice.
We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:

• – Bank deposit
• – Bank transfer
• – Credit card 
• – Cash (Only at Reception)

In case of bank deposit or bank transfer, it is mandatory for our guests to notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email, including a copy of the receipt.
For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming their reservation.
Cancellations or modifications 24 hours before arrival at the hotel.
In case of cancellation or modification, the client must pay the first night of their stay, if their stay is only one night, the client must pay 100% of their stay.
For any change or cancellation please contact the reservations department, either by email or phone and our agents will help you with your management.
We recommend that anyone interested in reserving a room carefully read our Cancellation Policy before proceeding to reserve a room

Cancellation policy
The client will have to pay the first night if cancell with less than 24 hours before the arrival date. In the event that their stay is only one night, the client must pay 100% of their reservation.
You can cancel or make changes (subject to availability), up to 24 hours before your arrival at the hotel.
Any cancellation or modification must be confirmed by the hotel via email to validate it.
• Restrictions may apply
• Subject to availability
If a reservation is made for more than one room by one guest we require 30 days notice prior to arrival in order to effect cancellation. 50% of the total payment will be charge.
Any reservations that HAVE NOT BEEN CANCELLED WITH 15 DAYS NOTICE will have a charge equivalent to 100% of the rate reserved WITHOUT THE POSSIBILITY OF MODIFYING RESERVATION.
• Any and all changes are subject to availability. Please verify with our agents which rooms are open for the dates you may require.
• Does not apply in high season, holidays or weekends.