CONTACT
CUSTOMER SERVICE
Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM
OUR HOTELS
As potential clients of CASA HIXULI BY ORCHID HOUSE, it is vitally important to earn your trust.
This is a responsibility that we take seriously every day, so we recommend reading our Cancellation Policies.
When the reservation process is completed, our guest and CASA HIXULI BY ORCHID HOUSE undertake to comply with the internal rules of the house, respecting and acting in accordance with what is stated in our Cancellation Policies.
Casa Hixuli by Orchid House is exempt from any responsibility in the event that misunderstandings occur on behalf of the guest caused by not reading this document carefully. This is detailed information that we provide to all our guests at the time their reservation is confirmed. You can also find this information published on our website: www.orchidhousehotels.com
All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with CASA HIXULI BY ORCHID HOUSE contact one of our agents by phone, email [email protected] or our WhatsApp number to receive information about room types, rates, monthly promotions or discounts (only if applicable). If you want to receive further instructions on payment methods and how to make them effective, our representatives can also send the details by email if requested.
All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice.
We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:
In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from CASA HIXULI BY ORCHID HOUSE confirming it.
We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy.
The client will have to pay 50% of the total price in advance at the time of booking and the remaining amount during the 14 days before the arrival date. After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations where charges have been completed.
Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM