Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM
The client may cancel free of charge up to 7 days prior to arrival at the hotel.
In case of cancellation less than 7 days before the date of arrival at the hotel, 50% of your stay will be charged. If your reservation is for one night only, 100% of your reservation will be charged.
In case of NO SHOW, 100% of the reservation will be charged, which is NOT REFUNDABLE.
For special dates such as: Easter, Formula 1, Zona Maco, Christmas and New Year the client may cancel without charge up to 30 days prior to arrival at the hotel. If they cancel with less than 30 days, they will be charged 50% of the stay.
The client can also modify their reservation WITHOUT PENALTY only if they contact us by phone or email AT LEAST 10 DAYS BEFORE THE DATE ORIGINALLY SCHEDULED IN THE RESERVATION to make the pertinent changes. Any cancellation or modification must be confirmed by the hotel by email to validate it.
*Special rates and NON-REFUNDABLE offers will be charged 100% at the time of booking and no refunds can be made.
If a guest makes a reservation for more than one room, 30 days notice prior to arrival is required for cancellation or modifications.
Any reservation NOT CANCELLED 30 DAYS IN ADVANCE will be charged 50% of the reservation WITHOUT THE POSSIBILITY TO CHANGE THE RESERVATION.
All changes are subject to availability. Check with our agents which rooms are open for the dates you may need.