As potential clients of ORCHID HOUSE, it is of vital importance to earn your trust. This is a responsibility we take seriously on a day to day basis, that is why we recommend reading “Reservation, Cancellation and Reimbursement Policies” those which guide our company.
When the reservation process is completed, our guest and ORCHID HOUSE commit to abiding by the internal rules of the hotel, also respecting and acting in conformity with that expressed under our “Reservation, Cancellation and Reimbursement Policies”.
All our rates are published on our website www.orchidhousehotels.com are rack rates. Which means they are maximum rates charged per room during any season of the year. Our rates DO NOT INCLUDE TAXES.
All our rates, promotions, and discounts are subject to change without previous notification, it is important that any potential guests interested in reserving with ORCHID HOUSE get in touch with one of our agents via telephone, email [email protected] , or our Whatsapp to receive information on types of rooms, rates, monthly promotions, discounts (only if applicable). Also to receive instructions payment methods and making your payment effective. Our representatives may also send the specifics via email if solicited.
In case of Bank Deposit or Bank Transfer it is obligatory to our guest to notify their payment with our reservation department at least 8 days prior to reservation date, this notification must be sent by email including a copy of a receipt. So your reservation may be validated, our guest must receive a email from ORCHID HOUSE confirming their reservation.
To cancel a reservation we require 15 days in advance of arrival to be exempt of charges. After this time 100% of reservation will be charged.
After this process one of our representatives will get in touch via telephone or email to confirm transaction is completed.
We recommed that any person interested in reserving a room read with close attention our Cancellation Policy before proceeding to book a room.
Reservations cancelled at least 15 days previous to reservation are exempt of charges ONLY IF THESE WERE PAYED IN CASH. In case payment was made with credit, debit, deposit or transfer a 10% charge calculated over total for bank commission will apply.
In this case reimbursement will be made via deposit of bank transfer. Nonetheless the client may also modify their reservation WITHOUT SUFFERING PENALIZATION only if they get in touch with us via telephone, email AT LEAST 15 DAYS BEFORE THE DATE THAT WAS ORIGINALLY PROGRAMED ON RESERVATION so we may have time to make pertinent changes. Any cancellation or modification must be confirmed by the hotel via email to validate it.
If a reservation is made for more than one room by one guest we require 30 days notice prior to arrival in order to effect cancellation without penalization.
Any reservations that HAVE NOT BEEN CANCELLED WITH 15 DAYS NOTICE will have a charge equivalent to 100% of the rate reserved WITHOUT THE POSSIBILITY OF MODIFYING RESERVATION.