Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM
This privacy notice governs the processing of personal data by AVIFIN Inc. that operates the hotel ORCHID HOUSE VILLAS TULUM, in the terms provided for by the Federal Law for the Protection of Personal Data in Possession of Individuals (FLPPDPI) and by the regulations and/or administrative provisions derived or related to the Law.
AVIFIN Inc. and its affiliated and/or subsidiaries (hereinafter, ORCHID HOUSE), with address at Aldea Zama 77760, Tulum, Q.R, is a company committed to protecting your privacy. Our Data Protection Manager is the Personal Data Department and is located in the same address, you can contact in the email: [email protected]
The main purposes of the treatment of personal data is:
1. Integrate and maintain a database of clients;
2. Confirm the identity of the client and/or his legal representative;
3. Comply with the legal requirements applicable;
4. Provide information on: conditions, policies and provisions for the contracting and use of services and facilities; payment methods; rates for services and modalities;
5. Send promotional material of ORCHID HOUSE
6. Manage the entry and exit of guests;
7. Monitoring and control of physical and logical access to hotel facilities;
8. Manage the services of courtesy food, room service, cleaning and maintenance of the rooms and telephone attention, among others.
9. Manage security;
10. Develop internal statistics that indicate the services and products most appreciated by customers;
11. Manage charges and collection via bank cards, credits and cash;
12. Send invoices;
13. Use the different services of the ORCHID HOUSE website;
14. Any other activity of a nature analogous to those described in the aforementioned paragraphs.
Access, rectification, cancellation or opposition on respect to the information you provide to ORCHID HOUSE indicated in the Federal Law on Protection of Personal Data Held by Private Parties, or the revocation of the consent that you have given us to the processing of your personal data , may be done so by submitting the request in writing to the Department of Personal Data to the following address: Aldea Zama 77760, Tulum, Q.R, on a schedule of 9:00 hours to 14:00 hours from Monday to Friday or via email [email protected].