FAQs – Tulum Jungle



We don’t have parking at the hotel, but we have a parking lot a block away. You can leave your bags with us before parking without a problem. It has an extra cost of $8 dollars, that’s $150 mxn, per night. It is open from 8:00 am to 11:00 pm.

We do not provide this service at the Hotel but there are several currency exchange locations nearby, which is about a 5 – 10 minute walk. Our front desk will gladly tell you how to get to one.

Sadly, our rooms are not pet friendly. But our restaurant is pet friendly.

Our check-in is at 3:00 pm, but if you would like to arrive earlier you can let us know when you book your reservation or by contacting our front desk. The same with our check-out, it is normally at 12:00pm but you can request to leave your room later. There is always someone that can give you access. These two options are available at an extra cost depending on the time you want to arrive or leave. Our front desk will gladly let you know the prices, depending on your unique situation.

Yes of course! Our reservation includes a continental breakfast. Monday-Friday from 7:30 am to 12:00 pm. Saturday and Sunday from 8:00 am to 12:00 pm. If you need breakfast before this time please let our front desk know.

Unfortunately, this is not possible, neither is adding a baby crib. There is no room to put it, but we do have a double room where there can be up to 4 guests.

Unfortunately, as we are a hotel boutique in a 100 year old house we only have on property the restaurant and a terrace.

Our Front Desk will gladly help you in anything you need. Some of the services that we can get for you are the COVID-19 test that comes to the hotel, reservations done with time in advance. We also have Massages, manicure and pedicure services done in your room. And a couple of private tours, so you can get to know Mexico even better.

We can gladly arrange a pick-up or drop-off to the Airport, it has an extra cost, depending on the number of guests.

Our restaurant Eliseoh is open to all public. Sunday to Tuesday from 7:30 am to 5:00 pm Wednesday to Saturday from 7:30 am to 10:00 pm

Of Course, we are located in Polanco, which is known to be one of the safest areas in Mexico City.

We currently have 15 rooms you can enjoy, that can be Standard, Delux or Master Suites.

If you are going to be near by in Polanco we recommend you enjoy a very nice walk. But if you plan to go further away we have private divers 24/7 available. You can just let the Front Desk know where you need to go.

Unfortunately we don’t count with this type of service.

You can not smoke inside the bedrooms, but we do have designated areas where you can.

Yes, we love orchids! Besides being a Hotel Boutique we are dedicated to the care and maintenance of Orchids. You can visit us and get to know our Orchids and take one of them home with you.

Of course, you can just contact the front desk via whatsapp and tell them what you would like to be brought up to your room.

Just contact the front desk and they will make any changes you need.
Our whatsapp is: +52 1 (55) 5183 2798
Our phone number: +52 1 (55) 8661 9339
Our email: email protected

Yes you may cancel 24 hrs before your arrival without change. If you
cancel within less than 24 hrs, you will be charged the first night.

reservation, what should I do?
If you did not receive a confirmation email as soon as you booked the
room, please contact us.
Our whatsapp is: +52 1 (55) 5183 2798
Our phone number: +52 1 (55) 8661 9339
Our email: email protected

We are happy to store your luggage either on arrival in the morning if
your room is not available to check into, or upon departure. The
Reception Desk can do this for you.

Unfortunately we do not have the infrastructure to satisfy their

Yes, you can send us an email or whatsapp and we will gladly assist
Our whatsapp is: +52 1 (55) 5183 2798
Our email: email protected

Orchid House Tulum is located 119 km from the airport, approximately 1
hour and 30 minutes by car.

Yes, we have transfers from the airport and to the entire peninsula.

Yes, the service hours of the Orquídea restaurant are from 7:30 am to
10:30 pm.

Our cuisine is contemporary and our menu is very varied.

Yes, we are in a residential area called Aldea Zamá which is
constantly growing and you can find various options.

Yes, we have two pools in the hotel. The main one is a poolside bar in
the restaurant. It has a place to sit while you have a drink at the
bar. The second pool is approximately 2.5 meters deep and is located
in the middle of the garden.

The hotel is located just 10 minutes from the coast and we have access
to a beach club located in the hotel zone.

No, we spray constantly, but in the rainy season it is recommended to
use repellent since we are surrounded by vegetation.

Yes, 5 min (2.2 km) from the residential area there is a super market,
there are 4 different ATMs there.

Hurricane season runs from June to November, with a higher chance of
storms from August to October.

It is very unlikely since we are 5 km from the nearest beach and
during this time we are usually a refuge for guests of other hotels on
the coast.

(GMT-5) Our schedule does not change during the year.

We suggest the use of bicycles and scooters to get around comfortably.
We also have a 24/7 taxi service and car rental for longer distances.