Terms and Conditions

Booking Policy

As potential clients of ORCHID HOUSE, it is vitally important to earn your trust.
This is a responsibility that we take seriously every day, so we recommend reading our Cancellation Policies.

When the reservation process is completed, our guest and ORCHID HOUSE undertake to comply with the internal rules of the hotel, respecting and acting in accordance with what is stated in our Cancellation Policies.

Orchid House is exempt from any responsibility in the event that misunderstandings occur on behalf of the guest caused by not reading this document carefully. This is detailed information that we provide to all our guests at the time their reservation is confirmed. You can also find this information published on our website:

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email [email protected] or our WhatsApp number to Receive information about room types, rates, monthly promotions or discounts (only if applicable). Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested.

All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice.

We require a valid payment method to guarantee the reservation, the payment options are exclusively those listed below:

In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.

We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy.

Cancellation policy

The client will have to pay 50% of the total price in advance at the time of booking and the remaining amount during the 14 days before the arrival date. After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations where charges have been completed.

We recommend that anyone interested in making a reservation carefully read our Cancellation Policy.

Cancellations made before 15 days of the arrival date, 50% of the total stay will be charged. With less than 14 days, 100% will be charged


Safety & Sanitary Measures Covid19

  • Our staff is prepared to sanitize the space to perfection

    Nuestro personal está capacitado para sanitizar el hotel a su perfección

  • Sanitation filters available upon arrival

    Filtros de limpieza a su llegada

  • We sanitize your luggage upon arrival

    Sanitizamos sus maletas

  • Antibacterial gel at your disposition and located all around our hotel

    Gel antibacterial a su disposición

  • Gloves available for your use

    Guantes a su disposición

  • Obligatory use of mask inside our installations

    Uso obligatorio de tapabocas

  • Temperature will be taken upon arrival and everyday for extended stays

    Se tomará su temperatura a su llegada y diario para estancias extendidas

  • Cleaning products certified by COFEPRIS

    Productos de limpieza certificados por COFEPRIS

We are constantly updating our measures to ensure your wellbeing and being consistent with governmental & world health organization guidelines.

Constantemente estamos actualizando nuestra medidas para asegurar su bienestar consistentes con normas gubernamentarles y lineamientos de la Organización Mundial de la Salud.

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