Support: 8:00 – 23:00 hrs
*Petitions after 23:00 hrs,
will be attended via WhatsApp.
Check in: 15:00 – 23:00 hrs
Check out: 12:00 PM
Travel insurance – We suggest all our guests purchase a travel insurance that may help you in a several cases, in case of: flight cancellation, accommodation cancelled by hurricanes or other disasters, accidents, and illness.
Time Zone (Tulum) – Tulum as all Quintana Roo state have a different time zone from the center of the country, we recommend inquire at reception to know the exact time.
Check in / Check out – Check in time is at 15:00 as the check out time is at 12:00, there luggage storage free in case a late flight and need to stay at the hotel for more time.
Flexible check in and check out time subject to availability
Money/Cash – In Tulum the most common form of payment is cash (dollar or Mexican pesos) we always recommend our guests carry smaller denomination bills to pay in any place, there’s several ATM’s along the beach road and in town, we advise not use the one in the beach road in case of fraud. We suggest the ATMS located in town who are affiliated with specific Banks.
Restaurants and credit cards – Tulum Has a diverse range of excellent restaurants with different styles, contact reception for suggestions, many restaurants on the beach area accepts credit cards, yet cash is preferred.